Effective Date: 04/19/2025
Last Updated: 04/19/2025
This Refund Policy (“Policy”) governs the terms under which users of the Pick It Ticket platform (“we,” “us,” “our,” or “Company”) may request and/or receive a refund related to deposits, wagers, or services made available through our website and mobile application (“Platform”).
By using the Platform, you acknowledge and agree that you have read, understood, and accepted this Refund Policy, as well as our Terms of Service and Privacy Policy.
All transactions conducted on the Pick It Ticket Platform—whether deposits, wagers, or purchases—are considered final and non-refundable, except as expressly provided in this Refund Policy. Due to the real-time nature of sports wagering and regulatory requirements, we maintain a strict no-refund policy for most wager-related activities. However, we recognize that certain exceptional circumstances may warrant a refund, reversal, or credit.
A refund or reversal may be issued in the following limited scenarios:
If a deposit or transaction was made fraudulently or without your authorization, you must notify us within 24 hours of the transaction being posted. Supporting documentation may be required, including:
A sworn affidavit of unauthorized activity
Copy of government-issued ID
Proof of ownership or non-ownership of the payment method
If multiple identical charges were submitted in error due to a platform malfunction or system glitch, and only one was intended, you may be eligible for a refund of the duplicate transaction(s).
In the event that a wager is placed during a system outage, latency issue, or known technical fault on our part, and the bet was either not properly confirmed or processed contrary to the user’s intention, we may cancel the wager and issue a refund of the stake amount.
Wagers placed on sporting events that are officially canceled or voided under governing league or sportsbook rules (e.g., weather cancellations, rule infractions, or no-contests) may be eligible for automatic refund to your user account balance, depending on the bet type and terms.
You will not be eligible for a refund under the following circumstances:
Dissatisfaction with outcome of a placed wager
Buyer’s remorse after funding account or placing a bet
Accidental or “misclicked” wagers that were confirmed by you
Failure to comply with our identity verification process
Losses incurred as a result of responsible gaming controls (e.g., time-outs, betting limits)
Withdrawal of funds to a payment method you no longer control (unless proven unauthorized)
Deposits are final once confirmed. If you initiate a chargeback, reversal, or dispute through your bank or payment provider, you may have your account permanently suspended and forfeit any remaining balance or pending withdrawals.
We reserve the right to refuse or delay withdrawal requests under the following conditions:
Suspected fraud, chargebacks, or financial abuse
Pending verification of identity or age
Use of third-party payment instruments (e.g., stolen or unauthorized cards)
Breach of our Terms of Service
Any funds associated with suspicious activity may be withheld, frozen, or reported to regulatory authorities as required by law.
To initiate a refund request, you must contact our Support Team within the applicable time frame (generally 24 to 72 hours, depending on the claim type). Please include:
Your full name and account username
Transaction ID(s) and date/time
Payment method used
Detailed explanation of your request
Any supporting documents (e.g., bank statement, screenshots)
Contact:
📧 Email: [Insert Support Email]
📞 Phone: [Insert Phone Number]
💬 Live Chat: Available within the app
📍 Mailing Address: [Insert Physical Address]
All refund requests are reviewed on a case-by-case basis, and we make no guarantees of approval. Processing time for valid requests is typically 7–10 business days.
Filing a fraudulent chargeback or claim with your financial institution constitutes a breach of these Terms and may result in:
Permanent account closure
Forfeiture of all balances
Notification to legal or regulatory authorities
Referral to debt collection agencies
We reserve the right to recover any costs, fees, or damages incurred due to fraudulent refund claims or chargeback activity.
Approved refunds will be returned using the original payment method whenever possible. If this is not feasible (e.g., expired card, closed account), an alternative disbursement method may be used at our discretion.
Credit/Debit Cards: 5–10 business days
Bank Transfers: 3–7 business days
E-wallets: 1–3 business days
Manual Credits to Account: Immediate to 24 hours
We are not liable for delays caused by third-party processors or financial institutions.
Pick It Ticket operates in accordance with applicable gaming regulations and financial oversight requirements in jurisdictions where it is licensed. Refunds, voids, and reversals may be subject to regulatory review and approval. In the event of conflicting terms, governing regulations shall prevail.
All refund determinations are at the sole discretion of Pick It Ticket and are final. We reserve the right to amend, expand, or restrict this Refund Policy at any time to reflect changes in our business model, regulatory landscape, or operational risk.
If you have any questions about this Refund Policy or your eligibility, please contact:
Pick It Ticket Support Department
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